Returns & Exchanges

At Mary Maxim, we want you to be completely satisfied with your crafting supplies and home decor; if you are not happy with your purchase, you can return items in their original condition within 6 months of the purchase date.

1

Initiate Your Return

Locate your order number and contact our customer service team via phone or email to request a Return Authorization Number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring that yarn skeins are intact and kits include all original components and instructions.

3

Affix Shipping Label

Include your packing slip inside the box and attach the return shipping label to the outside, ensuring any previous delivery barcodes are covered.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will issue a refund to your original payment method, excluding shipping and handling fees.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing